Tagged
#operations
3 articles
use-cases
Content moderation with AI: the hard tradeoffs
AI moderation scales to volumes humans never could — but every dial you turn trades one harm for another. Here are the tradeoffs you cannot escape.
#moderation#trust-and-safety#operations
05-24 15:19·7 min read
use-cases
Classifying and routing text at scale
Sorting and routing text by category is one of AI's most reliable jobs. Here is what makes it work at scale, and the failures that wait at the edges.
#classification#routing#automation
05-10 15:45·7 min read
use-cases
Putting an LLM in customer support: what breaks first
A support chatbot is the easiest AI demo and one of the hardest things to run well. Here is where real deployments break — and what separates the ones that survive.
#customer-support#deployment#rag
04-02 12:31·7 min read